1. General Policy
At SiteGen Technologies, we invest significant time, resources,
design effort, development work, and technical expertise into every project.
Therefore, all payments made for services are generally non-refundable unless otherwise stated in writing.
2. Website Development Services
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Once project planning, UI design, development,
or implementation work has begun, payments are non-refundable.
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If the client cancels the project after work has started,
refunds will not be provided for completed work.
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Any advance payment made to reserve project time and resources is non-refundable.
3. CRM, Web Applications & Mobile Applications
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Custom software development involves dedicated development resources.
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Payments made for CRM systems, web applications,
mobile applications, dashboards, automation platforms,
and custom software are non-refundable after project commencement.
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Milestone payments already completed cannot be refunded.
4. Digital Marketing & Meta Ads
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Marketing fees are non-refundable once campaigns have been planned,
configured, launched, or managed.
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Advertising budgets paid directly to advertising platforms
such as Meta, Google, or other third parties cannot be refunded by SiteGen Technologies.
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Marketing results may vary and cannot be guaranteed.
5. Hosting, Domains & Third-Party Services
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Domain registrations are non-refundable.
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Hosting services purchased through third-party providers are subject to provider policies.
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Software licenses, API subscriptions, plugins,
and third-party service fees are non-refundable.
6. Exceptional Refund Situations
A refund may only be considered if:
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No project work has been started.
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SiteGen Technologies is unable to initiate the project due to internal reasons.
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A written agreement specifically allows a refund.
7. Chargebacks & Payment Disputes
Clients agree to contact SiteGen Technologies first
before initiating any chargeback or payment dispute.
Any unauthorized chargeback after work delivery may result in service suspension,
project termination, and legal recovery actions where applicable.
8. Project Delays
Refund requests based on delays caused by:
- Client approval delays
- Content submission delays
- Scope changes
- Third-party service interruptions
will not qualify for refunds.
9. Contact Information
SiteGen Technologies
Email: info.sitegen@gmail.com
Phone: +91 7291973976
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